Discussion topic: Sky screwed up cancel date

This message was authored by: TM14 · ‎05 Aug 2024

Hi,

I cancelled my account (tV, Broadband, landline) and advised them it needed to end on 30th August (importantly for broadband as I work from home).

They've cancelled the broadband today (5th) but tell me it cannot be reinstated in any way. Is this correct?

People I've dealt with have given me zero confidence.

This message was authored by: Chrisee · ‎05 Aug 2024

@TM14 it is correct if Openreach have disconnected the service that it is highly unlikely that it can be re-instated. Who made the error is unclear but make a complaint to Sky see How to make a Sky complaint | Sky Help | Sky.com

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: Sky screwed up cancel date

Sky screwed up cancel date

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