Discussion topic: Sky said they would disconnect 28/9/22 BB and reconnect 29/9/22. Now recon is delayed to 6/10/22

This message was authored by: Ruth · ‎27 Sep 2022

I'm moving home and booked a Sky move. BB was to be disconnected 28/9/22 and reconnected 29/9/22.

Just received an email saying disconnection was the same but reconnection moved to 6/10/22.

I'm furious - having just moved home need to keep in touch with (and find) tradesmen and products. Without broadband. And forget about keeping in touch with clients.

AND they're sending me a new router - to the old address. Apparently this has to go to the old address and be rejected or undelivered then Sky will arrange a re-delivery. According to Sky, the address can't be changed 'because of the system'. But they knew both the old and new addresses and chose to send the new router to the old address. What????

What a terrible service. I'm going to be seriously out of pocket because of Sky.

This message was authored by: TimmyBGood · ‎28 Sep 2022

@Ruth

Typically a delay in activation would be down to Openreach availability (or lack of it). No ISP gives absolute guarantees, particularly to domestic subscribers.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Sky said they would disconnect 28/9/22 BB and reconnect 29/9/22. Now recon is delayed to 6/10/22

Sky said they would disconnect 28/9/22 BB and reconnect 29/9/22. Now recon is delayed to 6/10/22

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Re: Sky said they would disconnect 28/9/22 BB and reconnect 29/9/22. Now recon is delayed to 6/10/22

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