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Discussion topic: Sky’s diagnostic / line test query

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This message was authored by TomThumb5ive This message was authored by: TomThumb5ive

Sky’s diagnostic / line test query

Can anyone clarify the status of sky's line test for me.

 

After a fault completely took out sky talk  (via OH cooper line) the broadband sync speed still hasn't recovered / experiencing a few voice line drops, even tho openreach replaced the drop-line & reinstated the landline.

 

I haven't used the sky supplied router for some time so thing's might have changed,

 

While once again running my SR203 to satisfy sky's  troubleshooting efforts, sky's line check constantly reports no data available against current line sync speed, also no 7 day sync history, no errors on the line.

Altho data monitoring is active as reported by my monthly data usage figures.

 

Sky can't seem to pull any useful data at all from the router, so when the status of a line check shows no faults from sky's end, I'm unable to prove a fault still exists. 

I didn't suffer from dns lockups that were fairly common last time of use, but sky's router still causing havoc on lan connected devices I couldn't wait to drop my Asus back in.

 

(I did put up with sky's router for 10 days, with no change to line test results)

 

Dose  the line check still work correctly & report the current & last 7 days sync speed? 

Tom...

 

 

 

Sky want us to believe in better
BELIEVE =accept that (something) is true, especially without proof.
BETTER = of a higher standard, or more suitable, pleasing, or effective than other things or people:

Sky Q & 2 mini’s
SR203 router. > Replaced with ASUS XT9’s with a TP-Link TD-W9970 modem
Sky superfast 80/20 :sort of, 63-75/15. Devolo 1200 wifi > Replaced with cat 6
Sony KDAF8 65 oled.
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky’s diagnostic / line test query

Posted by a Superuser, not a Sky employee. Find out more

@TomThumb5ive Sky's agents seem to have access to significantly more data from the hubs than is displayed in the customer facing reports. If you haven't had your hub attached it will not have updated its firmware so that maybe a factor as from the few hints dropped they have been updating the diagnostic features. 

 

Sky have warned us that running a third party router does compromise the support their agents can give on line issues. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
TomThumb5ive
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This message was authored by TomThumb5ive This message was authored by: TomThumb5ive

Re: Sky’s diagnostic / line test query

@Chrisee  All line checks were done whilst my SR203 had been in constant use, yet over the 10 day period Sky were unable to access it's current sync speed.

That in turn questions the validity of the stable connection & errors on your line data fields, that returned a value of yes & no respectively.

 

FWIW I had to wait 8 days for the router firmware to update the the current 7.03.0400, 


So I'm still uncertain if sky's line check tool in it's current form dose still report the current & last 7 days of "speed to your hub" ? 

 

 

on a side note @mae-3  have you ever seen dlm get stuck on an upstream profile? mines been sitting  on 14993 with a snr 12.4,. I didn't think OR offered a 15Mb/s on up speed.

an eci cabb with a flakey card doesn't help my stats, but never seen or come across 15 profile uplink b4?

 

Tom...

 

Sky want us to believe in better
BELIEVE =accept that (something) is true, especially without proof.
BETTER = of a higher standard, or more suitable, pleasing, or effective than other things or people:

Sky Q & 2 mini’s
SR203 router. > Replaced with ASUS XT9’s with a TP-Link TD-W9970 modem
Sky superfast 80/20 :sort of, 63-75/15. Devolo 1200 wifi > Replaced with cat 6
Sony KDAF8 65 oled.
This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky’s diagnostic / line test query

Posted by a Superuser, not a Sky employee. Find out more

@TomThumb5ive the wait of 8 days for an update is not unusual. Cannot explain your results but given you can access the hub's connection stats you have direct access to accurate data.

 

Sky do not explain how their line test results are obrained but my own are inconsistent varying from 380Mb/s to over 500Mb/s over a 14 day period on a full fibre connection and no drop of the WAN connection while my own tests show results consistently over 500Mb/s at the device. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by mae-3 This message was authored by: mae-3

Re: Sky’s diagnostic / line test query

@TomThumb5ive 

 

Usually the upstream noise margin above 6dB when below 20Mbps, especially as high as 12dB would indicate a fault on the broadband line or DSLAM cabinet card.

-------

Zen internet on G.fast (250Mbps down, 50Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
TomThumb5ive
Topic Author
This message was authored by TomThumb5ive This message was authored by: TomThumb5ive

Re: Sky’s diagnostic / line test query

Cheers @Chrisee  at least I know the line test is working as it should for the masses.

Tho no data logging on my line makes any fault reporting a challenge.

With my OH line running through the neighbours tree, so long as the wind doesn't blow, my conn is stable.

poor but stable.

 

@mae-3  the cab card by all accounts is in less than perfect condition, but is still serviceable,

but to my benefit, it is way less sensitive to line conditions & dslam adjustment,

so given the detriment on the line caused by passing through several trees, it's probably the best compromise atm.

Downstream dose still bounce around with as expected behaviour, but having upstream seemingly capped at 15Mbs is something i didn't think OR was capable of doing.

 

Download sits between low 63 - 75 high Mb/s & anywhere in between,  but upload seemingly capped 

@ 14993

 

Tom...

 

IMG_1028.jpeg

Sky want us to believe in better
BELIEVE =accept that (something) is true, especially without proof.
BETTER = of a higher standard, or more suitable, pleasing, or effective than other things or people:

Sky Q & 2 mini’s
SR203 router. > Replaced with ASUS XT9’s with a TP-Link TD-W9970 modem
Sky superfast 80/20 :sort of, 63-75/15. Devolo 1200 wifi > Replaced with cat 6
Sony KDAF8 65 oled.
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