Sky router to BT WholeHome mesh issue

[Alfriston123]

Hi, Sky router 2019 model not Q with several BT wholehome mesh filters attached.

Worked very well for 4 years,  but last 2 weeks I have had issues with loss of wifi at least daily.  Reconnection loses the password to the router and BT wholehome on several devices eg TV.

Its stating to get frustrating.  Speed tests indicate no issue. Wifi CCTV wont connect now. Any thoughts appreciated.  thanks

[Chrisee]

@Alfriston123 what happens to the LEDs on the Sky hub when the line drops see https://www.sky.com/help/articles/hub-lights-explained-start?

Can you post the connection stats for the Sky hub as that can tell a lot about your connection see Find your Sky Broadband router statistics

[Alfriston123]

thanks for reply and sorry for long delay.

Hmmm… can't reach this page

192.168.1.0 took too long to respond

Try:

• Search the web for 192 168 1 0
• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_TIMED_OUT

TroubleshootRefresh

tried 192 168 1 1 as well. Several times.  Any thoughts.  thanks

[TimmyBGood]

@Alfriston123 

The address is 192.168.0.1

You've switched the last two digits.