Sky router dropping in and out flashing orange lights

[Jonathanphillip]

It's constantly dropping out flashing orange lights no Internet connection and voice and ran a broadband test it flagged up there is an issue with your broadband connection then its settled down untill it dropped out again few mins later 

[Jonathanphillip]

I've ran tests but nothing is showing up but the router may have a constant issue somewhere 

[Jonathanphillip]

@Addie15 

[Jonathanphillip]

@Chrisee 

[Jonathanphillip]

I checked it all day yesterday thats when it started playing up but last night I'wasnt in last night but I got home it seemed settled and this morning it seems settled it was only yesterday it went crazy for unknown reasons 

[Jonathanphillip]

I have ran a broadband test on my sky app and it  shows a fault on the test results problem with your broadband so its cutting out obviously @Chrisee 

[Jonathanphillip]

@jamesn123 

[Jonathanphillip]

We have been in contact to sky this afternoon to discuss the broadband issue which we have add for few weeks now just got to wait for engineer from open reach to get the tests which might have caused the fault on router it's been playing up since yesterday and this evening with it dropping out 

[GD1]

I have merged your post to this existing thread for continuity, a new thread isn't required as you only raised this one today as well.

[Jonathanphillip]

@GD1 it's because nobody got back to me in time with what to do so we rang sky for more information as it was still ongoing the fault that's why 

[Jo19842 · Accepted solution]

I've been having the same issue. Around 11.30pm last night 09/10/2024 internet dropped out. (Bear in mind we're not new customers, we've had no dropouts for over a year. We don't touch the router or cables etc it's left to its own devices). Looked at the router and the Internet light was going through the following cycle... off, then flashing amber, then solid amber, then off again. Occasionally, it will go green and we shout hallelujah! Only for it to last 1 minute before going off and repeating the cycle again. It's so frustrating. It's literally started out of nowhere. This continued up to midday this afternoon before finally connecting and staying on. That was until around 7.15pm tonight (10/10/2024) the internet dropped and the cycle has started again. I'm in Shropshire, WV15 area. Rang Sky and they were no help, basically we were told there are no issues and its technology deal with it! An engineer coming out in 2 weeks! Can't deal with this for 2 weeks. Any ideas? 

[Jonathanphillip]

@Jo19842  your not the only one suffering we add this issue since Monday and its been few days its starting to go offline router and start playing up orange lights flashing continuously we rang sky yesterday as it started again she said you did the right thing to call 📞 us with the fault and did some tests and we been told via them we just got to wait for tests from open reach engineer to see if its a fault from there end and investigation to see why its happening I've checked my sky app ran a broadband test and results say you have a broadband issue or your broadband isn't working properly still just got to wait from open reach for results now 

[Jonathanphillip]

It seems fine the router now but My sky app is stating via broadband test there is a problem with your broadband service and its still states that after sky phone call yesterday but it might go off again later via router any answers if the router is fine now 

[Skrikka]

Mines doing the same when I switched over from broadband to fibre yesterday, kept droping out from day 1, then reset the router and back on again for 1-2 hours before dropping out again. then repat the proccess to get it back up and running.  Getting the new Sky Max router delivered tomorrow. Im hoping that sorts it out.

[Jonathanphillip]

@Skrikka mine did that all weekend dropping out and the cause was due to a faulty test socket which the sky broadband engineer fixed and reduced the broadband speed download speed up to 31 down to 40 mbps and said you have to wait till 10 days before it settles down and gets a good speed that's why the router was constantly dropping out at times due to a faulty test socket they know what there talking about and can sort it