Sky returns without knowing what to return

[Scosh6]

Hi, Sky have txt me twice about returning equipment.

The issue is I don't know what I have to return? i recently changed to Sky fibre max so got a new router.
I never ecieved any emails about returning the equipment and now im getting a charge on my account.

Sky make it incredibly hard to contact anyone so i am on here to seek any help possible.

Thanks

[TimmyBGood]

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@Scosh6 wrote:

i recently changed to Sky fibre max so got a new router.

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That would suggest they want the previous Sky Broadband Hub (SR203/204) back.

[Daniel0210]

@Scosh6 
Sky should send out returns packaging for any loaned equipment they are expecting back.

If the arrival of packaging is delayed it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.