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Discussion topic: Sky or Amazon Music?

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This message was authored by CAT5E This message was authored by: CAT5E

Sky or Amazon Music?

Well, after my Sky breadband contract coming to an end I was up sold Full Fibre, first question was "it's not that crap Q box is it"   

We had previously the old now obsolete SR-102 router, brilliant little box, sat in the window wasn't scared of glass or the outside world pumped signal through the house with ease, it then got old and a bit crabby and every few weeks would jam up the house wifi so you had to restart it, we get another we thought, Oh no they sent a Q box, which would only run one device in the house, well actualy in the same room, one kindle fine, turn on TV both buffer and buffer and buffer until connection lost warning pops up on TV, moved it wy form the window as it apprantly doesn't like the window unlike the SR and it, well was no differant.. Sky technical about as much use as a chocolate tea pot, as apprantly they were adamant it was my internal network at fault, so took it out, threw it in corner and reverted back to the old SR-102 instantly perfect, so nothing to do with my line, internal socket or devices, everytihng worked perfectly.

ALong come Fibre to my house WOW! netflix will paly before I open it, Amazon music is playing before I click on it, it'll be tghat quick, can't wait......

Line goes in,box delivered, engineer sets it al lup and...... oh it is rather fast 2nd night TV on kindles taking ages to load, Oh perhaps not so swish then, 3 night even worse, TV now for the first time hard wired, working ok now buy kindles still slow, amazon music plays, then buffers, you have to on the device switch off the wifi, wait a few seconds and switch it back on, it then plays for around 30/60 mins then stops again, you know when it is due as the album images in your play list either don't show or stay on the same artist even though the song is a completly differant artist now, Never had this with the ADSL SR-102 but it seem the further forward we move the further back we go, internal network speeds read of 5 mins were 145Mbps, 12Mbps, 115Mbps, 15Mbps and so on it was up and down like mad, rang technical who of course as standard blamed me but finally after a rather lengthy discusion got a new router sent out which apreas to be more stable but amazon music still does not play continually still drops out and buffers. I would say it is possible then my device apart from we spent a week in Yorkshire on Plusnet in an aold farm house 1 foot thick walls router in the front room kitchen had a dinning room inbetween and amazon music played fine wirthout a glitch, yet my Sky router can't at home, 2 foot away from router through a 4 inch hollow block wall BUT the SR-102 could with the TV on wifi as well and all you get as help is Well we can cancelle your subscription... I am sure you can but how does that help me?  It allows Sky to get away with poor quality kit and thats about it does not help resolve the issue, the differance is between the old now obsolete SR-102 working on ADSL ran everything perfectly well sat in the window, me on amazon music in the kitchen, the wife on ebay or something on line and children on netflix all wifi, the new fiber to you house with better speeds does not and it is not even in the window and the TV is now hard wired, why it can not keep Amazon music running continuesly I do not know especially when amazon music can run on as little as 10Mbps so it's not as if it is draining the brand new fiber router. It's just very disapointing when you move forwards in Tech only to find the old ADSL router was better, imagine how good the old SR-102 would be if it would work on fibre, well as good as Plusnet at a guess. 

 


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Sky or Amazon Music?

Posted by a Superuser, not a Sky employee. Find out more

@CAT5E 

 

As posted by @jamesn123


Note that this process does not apply to the new (white) Max Hub

 

So to split the two channels you need to go to your router config page which can be found by typing 192.168.0.1 into your web browser.

 

To access the page, you'll need;


username: admin


password: sky OR your WiFi password


- Select wireless from the navigation bar and scroll down a little and untick the 'Synchronise 2.4GHz and 5GHz settings'

- Scroll to the bottom of the page and hit apply.

- Once the page reloads you need to go to the 5GHz wireless settings page on the sub navigation bar below where you click wireless before

- In the 5GHz section you want to go to the box called 'Name (SSID)' and add something like 5g to the end of the current name

- Scroll down and hit apply

- Then on any wireless device you should now see two networks. One network will be the same name as usual and will be 2.4GHz band and the other will be the usual name with 5G on the end (Or whatever you typed). Connect any 5GHz capable device to the 5GHz network and see if it works correctly. The WiFi password should be the same if you havent changed it.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky or Amazon Music?

Posted by a Superuser, not a Sky employee. Find out more

@CAT5E 

 

I'd observe the SR102 was 802.11n at 2.4Ghz only, so slower than dual-band 802.11ac but better at getting through building fabric.

 

Realistically Sky are very unlikely to revise the 'Broadband Hub' SR204/204 model: this was released in 2019 and has been followed by the Max Hub (as an extra cost option)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
CAT5E
Topic Author
This message was authored by CAT5E This message was authored by: CAT5E

Re: Sky or Amazon Music?

I belive music uses the 2.4Ghz band to play, now I have readsome people have disable "shield" on thier Sky routers t otry and enable playback, don't fany it myself at is opening you up, but I have noticed in the settings on a rocker switch Sycronise 2.4 Ghz and 5.0Ghz, there is a tick in it I was wondering if I took the tick out would it help and if I did should I take it out of both bands at it shows in router set up both bands 2.4Ghz has it ticked and the tab for the 5.0Ghz also has it ticked, I wondered if the syncronsation is knocking the signal off, It did it last night and started buffering, I had 3 bars of signal strength which is ok, but buffering? I put my phone on the network next to my kindle (with hind sight I should of done a speed test on the kindle, I will next time as it already on the net work and struggling), ran a speed test and got a download speed if I remember is the region of 115Mbps upload was something like 29Mbps on the mobile  so in thoery looking at the numbers it should be running but it is not instead it is buffering if you leave it then nothing happens it just keeps buffering, you have on the offending kindle,  to knock off the wifi, leave it off for a few seconds, switch it back on (re-registars with the router) wife signal goes up to 4 bars for a while and song playes instanly is has finished doing its handshakes, image of  the artist changes to the correct image and all fine for a while.  It infurates me as I just want it to work, all we have these days at home are two kindles and a TV so it not as if we are sucking the internet dry is it, no gaming stations (thankfully) so we indulge in a bit of kitchen karaoke on a Saturday night, nothing worse than buffering mid screach, it gets a bit akward.

This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Sky or Amazon Music?

Posted by a Superuser, not a Sky employee. Find out more

@CAT5E 

 

As posted by @jamesn123


Note that this process does not apply to the new (white) Max Hub

 

So to split the two channels you need to go to your router config page which can be found by typing 192.168.0.1 into your web browser.

 

To access the page, you'll need;


username: admin


password: sky OR your WiFi password


- Select wireless from the navigation bar and scroll down a little and untick the 'Synchronise 2.4GHz and 5GHz settings'

- Scroll to the bottom of the page and hit apply.

- Once the page reloads you need to go to the 5GHz wireless settings page on the sub navigation bar below where you click wireless before

- In the 5GHz section you want to go to the box called 'Name (SSID)' and add something like 5g to the end of the current name

- Scroll down and hit apply

- Then on any wireless device you should now see two networks. One network will be the same name as usual and will be 2.4GHz band and the other will be the usual name with 5G on the end (Or whatever you typed). Connect any 5GHz capable device to the 5GHz network and see if it works correctly. The WiFi password should be the same if you havent changed it.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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