Sky need to spend money on educating staff

[Gracol]

Today I had my incoming line upgraded to fibre. This was arranged 2weeks ago by sky, with the promise that " it will cost me nothing". We only agreed on this as it was to cost me nothing. This promise was today repeated to be by a call agent. However it transpires that this promise is totally misleading. The engineer arrived today installed the line and made a tidy job. The issue is that with the old copper wire set up, there were 4 connection ports available on the rear but with full bore they use one of these. I was told I would need to buy and install a network switch at my expense to make my existing 4 Ethernet points work.

I spent over an hour to 3 different agents on the telephone explaining that the free installation was actually going to cost me a substantial sum of money. 
The agent seemed to not understand free of cost as it seems that their interpretation of free of cost actually only refers to the monthly charges. At no time was it explained that any additional work would be at my cost. So a totally misleading statement of free of cost is actually wrong as no qualification was given at the time of arrangement or indeed on the phone by the agent this morning.

Sky are a rip off  will never again grace them with my money after this contact ends. 
On a separate point the agent today insisted I could connect my Non WiFi tv to the WiFi network. She seemed to not understand what wi if actually is.

[JimM1]

@Gracol Has your Fibre upgrade now repositioned the sky Hub in a place where before you had access to all the 3 remaining ports on it, one is used for the wan interface unfortunatly, the position and choice off location does become a potential battle with the Installation teams, some are very bloody minded and the this is what you get like it or lump it, i did the lump it and cost an extra 21 day's delay installation wise but OR came second time and breezed the install, contractor was M J Quinn for the first time, not a scubby doo, at the end off the day Networking Internal is really not the forte, and the hub wireless wi-fi signal goes everywhere is just not going to cut it never mind the lack off at least an Ethernet cable! 

[Gracol]

The new incoming cable is in the same place. The 4 ports were available before now port 4 is used to connect to the incoming Bt box leaving me with one cable(a computer) not connected.

[peter-marlow+1966]

That is how  optical network terminal box is connected to the hub into w a n port if you  want more ports  then you will need to  buy a different  hub yourself  i am afraid 

[TimmyBGood]

@Gracol 

A call centre agent has absolutely no idea how many ethernet ports a customer has in use or will require.  You'll find that the default router from all major ISPs offering gigabit FTTP will have the same four port ethernet set-up with one used for the ONT: it's the higher speed bands which require an additional WAN port.