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Discussion topic: Sky mini q box keeps losing connectivity

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This message was authored by: Davren

Sky mini q box keeps losing connectivity

Hi, since upgrading to sky fiber my sky q mini box keeps losing connection as does my main sky q box. We didn't have this problem before the upgrade. Any ideas? Thank you 

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This message was authored by: JimM1

Re: Sky mini q box keeps losing connectivity

@Davren Did you change to hub to sky Max, the white coloured hub or do you still have the Black sky Broadband hub as the connection

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This message was authored by: Davren

Re: Sky mini q box keeps losing connectivity

Hi, thank you, when we updated to fiber he used the black hub we already had . It has changed places though, it is in another room which has the main feed. 

This message was authored by: JimM1

Re: Sky mini q box keeps losing connectivity

@Davren Ok got it now, so it is looking like the move off the sky Broadband Hub to the new location and the Wi-Fi signal is now struggling to reach the sky Q main box, can you say how far the hub was moved and what is in the way from the Hub to your Q, walls, doors etc!

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