Sky max hub not working just showing red light

[Lfbrads]

Hello, I got home just now and plugged in my new sky max hub. It's a new flat so I've not had internet here before, but received a text on Thursday notifying me that the remote activation had been successful, and that my broadband was now active. I've spent the past hour trying to set up the hub via the app, and gone through the troubleshooting steps various times, but to no avail. It just won't work.

on my phone WiFi list my new internet is coming up but when I click on it to connect it just comes up with a "looks like there's an issue" screen. This is really frustrating as this comes after having issues with trying to get sky broadband before that was due to be live from Dec 27th. I'm starting work again on Monday from home and really need to get this working asap. Any help much appreciated 

[mormegil]

When the max hub is first connected it needs to complete a firmware update first before it will allow any other actions and move off the single red light

if powered off before completion it can stick 

[Cooljulessss]

It was supposed to cancel my other broadband when this went live on 17th January. However my old broadband is still working??

The light on new hub goes to red. I've tried it in both phone sockets in the house. I've held down was button for 30 seconds then light goes to a yellow/white light then to rec.

The wifi signal is showing connect but no internet. It has exclamation mark next to it.

Cannot seem to find phone number to call sky for help

[Chrisee]

@Cooljulessss simple explanation is your new service has not been acrivated as you need to speak to Sky I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.