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Discussion topic: Sky max hub not working after activation dat

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This message was authored by: Tomrgarr

Message posted on ‎12 Jun 2024 05:11 PM

Sky max hub not working after activation dat

My sky max hub activation date was yesterday (11/06/24) & had the text from sky to confirm it is activated, when connecting the hub I get just a solid red light and no internet working. On the BT Openreach port on the wall I have all green lights. Anyone know what else I can try?

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This message was authored by: Tomrgarr

Message posted on ‎12 Jun 2024 05:32 PM

Re: Sky max hub not working after activation dat

Just to add to this, tried to set up through the app where it shows about it might take 20 minutes, left this on for well over this and still nothing.

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This message was authored by: jamesn123

Message posted on ‎13 Jun 2024 11:30 AM

Re: Sky max hub not working after activation dat

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tomrgarr 
Try running the  line test on the My Sky app, it may pickup the fault. If not we can escalate your post on the forum to chat with a Sky rep or you can call. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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