Sky max hub not connecting- only green light flashing

[Gracej87]

My sky max hub will not progress past the flashing green lights. Broadband was activated on 24/10/24 and I have followed the installation steps. Please help 

[Chrisee]

@Gracej87 sounds like you need Sky's helpnso I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Gracej87 an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.