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Discussion topic: Sky max hub ,2.4ghz

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Avatar for Jr1973
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This message was authored by: Jr1973

Message posted on ‎10 Feb 2025 09:57 PM

Sky max hub ,2.4ghz



Hi, I have just set up my new max hub but it is dual frequency 2.4 & 5ghz but I need it to be just 2.4 for my video doorbell, I have tried online and also using 192.168.0.1 to change settings but I can't seem to stop the 5ghz can you please advise how to do this 
 
Tia Jaime 
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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎10 Feb 2025 10:24 PM

Re: Sky max hub ,2.4ghz

Posted by a Superuser, not a Sky employee. Find out more

@Jr1973 

 

Follow the link below and toggle down for instructions on temporarily disabling 5ghz then reset the wifi on  whatever device you are using to set the doorbell up  so its on 2.4ghz then the doorbell should follow suit

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

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This message was authored by: Chrisee

Message posted on ‎11 Feb 2025 07:33 AM

Re: Sky max hub ,2.4ghz

Posted by a Superuser, not a Sky employee. Find out more

@Jr1973 with the new white hubs use the My Sky app find the hub's advanced settings. Choose the Disable WiFi option and turn off the 5GHz band. Then connect your doorbell and turn the 5GHz band back on the doorbell shoukd stay connected. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for Denz
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Message posted on ‎22 Aug 2025 03:44 PM

Re: Sky max hub ,2.4ghz

Hi Chrisee,

 

I just followed your advice and it worked.

 

I had wasted a lot of time today trying to find a way arpund this issue so I am very grateful 👍

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