Sky max broadband hub not working

[Phil_2025]

The light on my sky max broadband hub isn't coming and and there is no internet connection available.

The sky TV still works.

I've have tried all the trouble shooting suggested online (checking wires, different plug sockets, etc) but nothing seems to help

• No connection issues in my area

[caesarome]

@Phil_2025 

Not sure if you have done this or not so if not try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.