My elderly in-laws had a problem with there phone and broadband the line was extremely noisy and broadband kept cutting out, as both my in-laws are hard of hearing my wife is a named person when speaking to sky, a few weeks ago she rang them when visiting (we live 2 hours away) and at first they tried to sell her a new package which she didn't want or need then said the issue was the router and would send a new one, I went down last week very sceptical as the line was that crackly there clearly is a fault, the new router made no difference and would not even connect to internet, I put the old one one which worked randomly, my wife rang again and was told an engineer would come, yesterday my wife got a call from her mum on a borrowed mobile as she has no mobile her self stating the sky man had been changed lots of cables, put a new telephone socket on with a new cable through the bedroom, main socket was in hall, now the phone and internet doesn't work at all, the sky man said btopenreach will have to come and he can't tell them when, she was very upset as she relies heavily on the phone line, absolutely shocking service from sky to leave a vulnerable person like this, my wife is trying to sort but being so far away and trying to get this resolved is very stressful, we don't even know if anyone from openreach is going to attend, I also can't understand why it was working even though not good sky attend do some work and make it worse, can anyone advise on best course of action
