0

Discussion topic: Sky just do not care anumore

Reply
This message was authored by Captain+Moron This message was authored by: Captain+Moron

Sky just do not care anumore

Are Sky trying loose has many customers has they can ?.For the second time this month I have lost broadband due to the second outage this month .I.also have Sky Glass ,so no TV .Broadband be off all day .Rang Sky  first they told me it was due to the rain .Yes really !!!Once I convince them it was a reginised outage again in our area .All I got was Oh that is down to Openreach,not us .We'll Sky it will be down to you when I switch suppliers to a suppliers that cares about it's customers

Told it will be 2 days now with out Broadband or any TV .So much for Sky  Glass being the future .I think not 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky just do not care anumore

Posted by a Superuser, not a Sky employee. Find out more

@Captain+Moron 
Two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by johnboy999 This message was authored by: johnboy999

Re: Sky just do not care anumore

You are lucky we have been without broadband since December 2024 and also sky stream.  Sky are just not managing their subcontractor. I am aware that there are limitations due to restrictions on contact with Openreach - but there are alternative options open to Sky regarding contact. They merely report back the information that they get from the Opoenreach fault queues. I don't want compensation - I want service. Very poor Sky.

jfb
Captain+Moron
Topic Author
This message was authored by Captain+Moron This message was authored by: Captain+Moron

Re: Sky just do not care anumore

I am quite expecting the broadband to come back on within the 2 day limit ,then shut it down again to stop paying compensation to it's customersvmYhink it time I look at a different supplier Really had enough of I do not care attitude I been getting from Sky this month 😡😡😡😡😡

Captain+Moron
Topic Author
This message was authored by Captain+Moron This message was authored by: Captain+Moron

Re: Sky just do not care anumore

Going yo have to dumb Sky Glass .The Broadband is going to be same who ever I go to ,they all use the Openreach line .So I am snooker there but this is the second time this month we  have no TV due to the wi fi being down. Going to dumb Sky Glass and looks like it is going to be Sky Q again

Sky Glass sucks ,stay well clear if Sky Glasd 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky just do not care anumore

Posted by a Superuser, not a Sky employee. Find out more

@Captain+Moron 

Remember that Sky Q only has a predicted lifespan of another 5 years. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky just do not care anumore

Posted by a Superuser, not a Sky employee. Find out more

@Captain+Moron wrote:

Once I convince them it was a reginised outage again in our area .All I got was Oh that is down to Openreach,not us .We'll Sky it will be down to you when I switch suppliers to a suppliers that cares about it's customers

 


Any other Openreach ISP would be experiencing the same issue: that's inherent to the way the national UK telecoms network functions.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Captain+Moron
Topic Author
This message was authored by Captain+Moron This message was authored by: Captain+Moron

Re: Sky just do not care anumore

Our neigbour is with BT He said BT where very good ,explaining thinks and said the broadband would be back latter on tonight .Not like the Sky operator saying it is nothing to do with us it is an Openreach problem. Think Sky have just lost me to BT after this .Going to see what deal BT will do with ref my Broadband tomorrow morning 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion