Sky just do not care anumore

[Captain+Moron]

Are Sky trying loose has many customers has they can ?.For the second time this month I have lost broadband due to the second outage this month .I.also have Sky Glass ,so no TV .Broadband be off all day .Rang Sky  first they told me it was due to the rain .Yes really !!!Once I convince them it was a reginised outage again in our area .All I got was Oh that is down to Openreach,not us .We'll Sky it will be down to you when I switch suppliers to a suppliers that cares about it's customers

Told it will be 2 days now with out Broadband or any TV .So much for Sky  Glass being the future .I think not 

[Daniel0210]

@Captain+Moron 
Two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault. 

[johnboy999]

You are lucky we have been without broadband since December 2024 and also sky stream.  Sky are just not managing their subcontractor. I am aware that there are limitations due to restrictions on contact with Openreach - but there are alternative options open to Sky regarding contact. They merely report back the information that they get from the Opoenreach fault queues. I don't want compensation - I want service. Very poor Sky.

[Captain+Moron]

I am quite expecting the broadband to come back on within the 2 day limit ,then shut it down again to stop paying compensation to it's customersvmYhink it time I look at a different supplier Really had enough of I do not care attitude I been getting from Sky this month 😡😡😡😡😡

[Captain+Moron]

Going yo have to dumb Sky Glass .The Broadband is going to be same who ever I go to ,they all use the Openreach line .So I am snooker there but this is the second time this month we  have no TV due to the wi fi being down. Going to dumb Sky Glass and looks like it is going to be Sky Q again

Sky Glass sucks ,stay well clear if Sky Glasd 

[Daniel0210]

@Captain+Moron 

Remember that Sky Q only has a predicted lifespan of another 5 years. 

[TimmyBGood]

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@Captain+Moron wrote:

Once I convince them it was a reginised outage again in our area .All I got was Oh that is down to Openreach,not us .We'll Sky it will be down to you when I switch suppliers to a suppliers that cares about it's customers

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Any other Openreach ISP would be experiencing the same issue: that's inherent to the way the national UK telecoms network functions.

[Captain+Moron]

Our neigbour is with BT He said BT where very good ,explaining thinks and said the broadband would be back latter on tonight .Not like the Sky operator saying it is nothing to do with us it is an Openreach problem. Think Sky have just lost me to BT after this .Going to see what deal BT will do with ref my Broadband tomorrow morning