Sky internet/phone down for elderly mother

[IanK]

Sky internet and landline down for a week and left my 92 year old mother vulnerable.   Have called Sky three times, the latest yesterday and was told it is probably still being worked on by OpenReach.   I cannot now phone Sky for another update due to some technical issue.

Be grateful for any guidance and updates. Thanks

[TimmyBGood]

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@IanK wrote:

 I cannot now phone Sky for another update due to some technical issue.

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Sky contact centres appear to be affected by today's ongoing global IT problems.

[IanK]

Thanks.  Yes understand there is a global issue with some Microsoft update.   However with Sky not permitting email nor live 'online chat' it makes it impossible to contact anybody to get help.