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Discussion topic: Sky internet off M38

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This message was authored by Roberto7 This message was authored by: Roberto7

Re: Sky internet off M38

Yes, broadband off since 830pm M28 area. Service checker says all ok!

This message was authored by TULIKA This message was authored by: TULIKA

Re: No wifi

We have internet! In M28 area, does anyone know what's happening? 

This message was authored by TULIKA This message was authored by: TULIKA

Re: No wifi

I meant we have no internet! 

This message was authored by 25r This message was authored by: 25r

Re: Sky internet off M38

m38 off since 7.45pm

This message was authored by Emilyw2111111 This message was authored by: Emilyw2111111

No Wifi m28

Has anyone got this issue. App is saying the internet is fine 

This message was authored by Lee1102 This message was authored by: Lee1102

Re: Sky internet off M38

No connection here in M38 either.. Went off yesterday too! Just pulled it all out thinking it was a loose wire or something because checker said it was all fine 🤦‍♀️ shame I'm still in contract!!
This message was authored by Jlammbo This message was authored by: Jlammbo

Internet down in Salford

I've just spoken to Sky and they said OpenReach are aware of the issue and working on it but might be a couple of days...

This message was authored by Atlas10789 This message was authored by: Atlas10789

Re: Sky internet off M38

Spoke to Sky. There's some major outage around here, Openreach are aware and working on it.

This message was authored by cherylgaz This message was authored by: cherylgaz

No WiFi or internet m28

Sky broadband down and WiFi M28

This message was authored by NSB This message was authored by: NSB

Re: Internet down in Salford

Days?! Oh my 

This message was authored by Racheljayneo This message was authored by: Racheljayneo

Re: Internet down in Salford

A couple of days!! We should get a discount on our bills then!!

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Internet down in Salford

Posted by a Superuser, not a Sky employee. Find out more

If it does take some time to fix this link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky internet off M38

If you  have  sky glass tv  and your broadband  is  down if you  have an freeview  on it so you  can  watch  the tv 


@Coackley wrote:
Sky internet gone down has anyone else got a issue

 

This message was authored by Carlos12373 This message was authored by: Carlos12373

Re: No internet

Yes same no internet here m28 postcode 

This message was authored by Jaymo This message was authored by: Jaymo

Re: No Wifi m28

Same here! Broadband checker and sky checker say all ok. Clearly NOT!!! Very annoying! Sky get it sorted!!! 

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