Sky hub- still saying dispatched

[Nicole1995]

I am a new customer and created a sky stream and broadband package. The engineer visit was on the 16th Jan and STILL no hun delivery. It states on the app- dispatched- coming soon. I have been paying my stream since December (I ordered the package 7 weeks ago) and my broadband is live which I am paying for but no box therefore cannot use either tv or internet. I'm really fed up now and wondering if I made the right choice going with sky. I spoke to customer services on Monday when the engineer was here who advised next day delivery, yet still nothing. How long does it take for the hub to arrive???!

[TimmyBGood]

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@Nicole1995 wrote:

How long does it take for the hub to arrive???!

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Hub despatch is supposed to be timed so that it arrives a day or two before the scheduled broadband activation date: this would be a different logistics chain to that handling the Stream hardware.

[C.h+1990]

Hello my mine has not been arrived yet 

[cookiemonsteruk]

@C.h+1990 

When were you supposed to be activated?

[C.h+1990]

I was supposed to be the 6.7.2023 

[cookiemonsteruk]

@C.h+1990 

Have you received any messages about delays in installing broadband.

You would need to call sky on 150 if you have a sky landline or

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[C.h+1990]

Installation has been done what I am waiting for the sky hub thing so I can get inetnet 

[cookiemonsteruk]

@C.h+1990 

Then you need to call sky per my link above for them to send out a new router

[C.h+1990]

Can I have a number please 

[cookiemonsteruk]

@C.h+1990 

Click on my link above and select need more help and ring the 0333 number or change the flag at the bottom right if you are in ireland