Sky hub not showing in my products

[Hop]

My sky max hub is not showing up in my products list of the MySky. I want to change the wifi password but can't do this as instructed. Can anyone help? 

[Tom-W19]

Hi @Hop 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[jamesn123]

@Hop 

It wont show up for the first 24-48hrs if you've just had it installed

[Lisa-P1987]

Thanks for chatting to us @Hop . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Hop]

@Lisa-P1987 

Hi. Thanks for getting back. I've now given it 48 hours after deleting app and restarting the hub. But it's still not in my products within the app. Anything else I can do? Thanks