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Discussion topic: Sky hub not connecting to internet

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This message was authored by Ayeshaakter This message was authored by: Ayeshaakter

Sky hub not connecting to internet

My sky hub is not connecting to the internet since yesterday. 
I have tried all the steps and reset the hub but still not connecting. Can't find any options to talk to a human, please can someone help!!!

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky hub not connecting to internet

Posted by a Superuser, not a Sky employee. Find out more

@Ayeshaakter 

 

Is the internet light on your hub off, green or amber,?

 

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Ayeshaakter
Topic Author
This message was authored by Ayeshaakter This message was authored by: Ayeshaakter

Re: Sky hub not connecting to internet

Light is amber and service checker says that there is outage in my area. 
It's been like this since yesterday morning 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky hub not connecting to internet

Posted by a Superuser, not a Sky employee. Find out more

@Ayeshaakter 

 

Your would need to call sky on 150 from a sky landline or sky mobile or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.2
Remove all the full stops

 

And persevere

 

When asked is this about mobile say no

When asked do you want to receive an sms say no

You will likely get the text anyway.

When asked do you want to hang up and follow the link say no

When asked about the nature of your enquiry say broadband fault

You should then be put on the tech support queue

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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