10 Apr 2024 02:15 PM
Did somemone get some more information when with deliveries everything will be fine?
10 Apr 2024 02:17 PM
Log into My Sky App. Click on your profile (top left), click my orders and you should see if/when your hub will be sent
10 Apr 2024 02:19 PM
Still showing - awaiting dispatch -coming soon. Did you manage to get yours?
10 Apr 2024 02:20 PM
Sky person kept blathering on about outages ( which doesn't affect me because I'm not with them yet) then said they'd phone me on 12th to see if I've had any update ? Ermmm ok. So atm no rebooked date . Openreach completed work from kerbside to property on Monday. And hoping they don't try and charge us for failed booking because no equipment. Order progress says to be despatched still. But activation date is now tba.
10 Apr 2024 02:21 PM
SKY told me I would receive some sort of compensation, we'll see!
10 Apr 2024 02:22 PM
I do wonder if I van cancel and get fibre elsewhere now property wired . Hmmm
10 Apr 2024 02:24 PM
So update. Its now been dispatched, but follow the tracking link and it brings up an error page. Baby steps.
10 Apr 2024 02:27 PM
10 Apr 2024 02:59 PM
New update from Royal Mail. Due Saturday now. Only 3 days late
10 Apr 2024 03:03 PM
Posted by a Superuser, not a Sky employee. Find out moreWe've now been informed via a closed forum that the router dispatch problem has been resolved.
10 Apr 2024 03:34 PM
The issue may be resolved for a couple of customers. But for me and many others it is not resolved.
Do Super admins always close down forums this quickly???
10 Apr 2024 03:42 PM
Posted by a Superuser, not a Sky employee. Find out more10 Apr 2024 03:49 PM
Oops sorry
10 Apr 2024 04:55 PM
I still see awaiting dispatch! It is so annoying!!! Could you tell me the way of complaining in the app?
10 Apr 2024 05:13 PM
I used the virtual assistant via the app. And typed complaint.
It then gave me a lift of complaining options. I chose email and got an email back a few hours later detailing what had happened and what would be done.
Good luck.
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