Sky person kept blathering on about outages ( which doesn't affect me because I'm not with them yet) then said they'd phone me on 12th to see if I've had any update ? Ermmm ok. So atm no rebooked date . Openreach completed work from kerbside to property on Monday. And hoping they don't try and charge us for failed booking because no equipment. Order progress says to be despatched still. But activation date is now tba.
Posted by a Superuser, not a Sky employee. Find out more
We've now been informed via a closed forum that the router dispatch problem has been resolved.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
I used the virtual assistant via the app. And typed complaint.
It then gave me a lift of complaining options. I chose email and got an email back a few hours later detailing what had happened and what would be done.
