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Discussion topic: Sky hub not arrived but broadband now live

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This message was authored by BB2619 This message was authored by: BB2619

Re: No Sky Hub

Did somemone get some more information when with deliveries everything will be fine?

This message was authored by Si+Slater This message was authored by: Si+Slater

Re: No Sky Hub

Log into My Sky App. Click on your profile (top left), click my orders and you should see if/when your hub will be sent

This message was authored by BB2619 This message was authored by: BB2619

Re: No Sky Hub

Still showing - awaiting dispatch -coming soon. Did you manage to get yours?

This message was authored by Audimad52 This message was authored by: Audimad52

Re: No Sky Hub

Sky person kept blathering on about outages ( which doesn't affect me because I'm not with them yet) then said they'd phone me on 12th to see if I've had any update ? Ermmm ok. So atm no rebooked date . Openreach completed work from kerbside to property on Monday.  And hoping they don't try and charge us for failed booking because no equipment.  Order progress says to be despatched still. But activation date is now tba. 

This message was authored by Si+Slater This message was authored by: Si+Slater

Re: No Sky Hub

SKY told me I would receive some sort of compensation, we'll see!   

This message was authored by Audimad52 This message was authored by: Audimad52

Re: No Sky Hub

I do wonder if I van cancel and get fibre elsewhere now property wired . Hmmm

Andy146
Topic Author
This message was authored by Andy146 This message was authored by: Andy146

Re: Sky hub not arrived but broadband now live

So update. Its now been dispatched, but follow the tracking link and it brings up an error page. Baby steps.

This message was authored by Audimad52 This message was authored by: Audimad52

Re: No Sky Hub

Ironically just recieved text saying openreach will be here on 24th. I wonder if I'll have equipment by then or I'll be turning them away
Andy146
Topic Author
This message was authored by Andy146 This message was authored by: Andy146

Re: Sky hub not arrived but broadband now live

New update from Royal Mail. Due Saturday now. Only 3 days late

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky hub not arrived but broadband now live

Posted by a Superuser, not a Sky employee. Find out more

We've now been informed via a closed forum that the router dispatch problem has been resolved. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by JamesL2 This message was authored by: JamesL2

Re: Sky hub not arrived but broadband now live

The issue may be resolved for a couple of customers. But for me and many others it is not resolved.


Do Super admins always close down forums this quickly???

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky hub not arrived but broadband now live

Posted by a Superuser, not a Sky employee. Find out more

@JamesL2 wrote:

Do Super admins always close down forums this quickly???


@JamesL2 

The thread hasn't been closed down! 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by JamesL2 This message was authored by: JamesL2

Re: Sky hub not arrived but broadband now live

Oops sorry

This message was authored by Oz2 This message was authored by: Oz2

Re: Sky hub not arrived but broadband now live

I still see awaiting dispatch! It is so annoying!!! Could you tell me the way of complaining in the app? 

Andy146
Topic Author
This message was authored by Andy146 This message was authored by: Andy146

Re: Sky hub not arrived but broadband now live

I used the virtual assistant via the app. And typed complaint.

 

It then gave me a lift of complaining options. I chose email and got an email back a few hours later detailing what had happened and what would be done. 

 

Good luck.

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