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Discussion topic: Sky hub max not arrived before activation day

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This message was authored by Kenny12 This message was authored by: Kenny12

Sky hub max not arrived before activation day

Hi there,

 

My Sky Hub Max still hasn't arrived. My activation date is today (30th April). I was promised this would have been set up before by the 30th. It was really the main reason I went with Sky. I work from home, so it's imperative this is sorted as soon as possible. The status claims that it is yet to be dispatched, so I am very concerned that this will take a while still. Is there anyway this can be accelerated as it's become quite an issue now. 

Please help! 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Sky hub max not arrived before activation day

Posted by a Superuser, not a Sky employee. Find out more

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky hub max not arrived before activation day

Posted by a Superuser, not a Sky employee. Find out more

As we are customers here there is nothing we can do to speed this up for you other than to say it could still show up today as couriers deliver throughout the day and not just before 10.20 in the morning. If it hasn't shown up by this evening then give Sky a call.

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Kenny12
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This message was authored by Kenny12 This message was authored by: Kenny12

Re: Sky hub max not arrived before activation day

Hi,

Yes I understand. I'm  just wondering if anyone else has had this issue really. It's still awaiting dispatch, so I very much doubt anything will come today, even though it's supposed to be activated from today. Thanks 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky hub max not arrived before activation day

Posted by a Superuser, not a Sky employee. Find out more

@Kenny12 wrote:

 

I'm  just wondering if anyone else has had this issue really. 


You'll find other similar posts in this forum: with hundreds of thousands of such shipments each year by Sky alone, unfortunately it's inevitable that a percentage go astray.

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Kenny12
Topic Author
This message was authored by Kenny12 This message was authored by: Kenny12

Re: Sky hub max not arrived before activation day

Thank you. Do you happen to know the best number to call so I can get clarification? I've tried several, but to no avail.

This message was authored by caesarome This message was authored by: caesarome Answer

Re: Sky hub max not arrived before activation day

Posted by a Superuser, not a Sky employee. Find out more

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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