0

Discussion topic: Sky hub is connecting to Sky devices but nothing else

Reply
This message was authored by Karl41 This message was authored by: Karl41

Sky hub is connecting to Sky devices but nothing else

My wife unplugged our Sky Hub router earlier. Since then, and after multiple restarts, all the lights are green but no non-Sky products are connecting to the wireless network. The Sky online troubleshooting is useless

Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky hub is connecting to Sky devices but nothing else

Posted by a Superuser, not a Sky employee. Find out more

@Karl41 a factory reset of the hub will return the wifi password to the one on the hub's label. To perform a reset on the black hubs press in the reset pin until the power led flashes which can take 20 seconds. On the white hubs press and hold down the WPS button the right hand edge for up to 30 seconds until the led starts flashing and then release. 

Be careful when entering the password that it matches the label exactly being careful not to confusecsay the letter O with a zero.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion