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This message was authored by: Jonathanphillip

Sky hub 42 dropping out

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It's dropping out loads today nothing found on sky app service status in broadband test nothing shown but chatting to sky today they ran a test and found a fault so they booked an engineer tomorrow it's constantly dropping from orange lights to green then settling then back to orange lights flashing on off constantly but nothing found on sky app test results strange  


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This message was authored by: Daniel0210 Answer

Re: Sky hub 42 dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Jonathanphillip 

The below link explains the lights on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start 

 

You are very lucky if you've managed to bag an engineer appointment for the next day. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: Jonathanphillip

Re: Sky hub 42 dropping out

If you see from image Internet light flashing orange then broadband light flashing orange then voice light flashing orange lights did it loads today then sky stream cut out with no broadband signal with a offline notification so obviously something gone wrong with it 

This message was authored by: Daniel0210 Answer

Re: Sky hub 42 dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Jonathanphillip 

The below link explains the lights on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start 

 

You are very lucky if you've managed to bag an engineer appointment for the next day. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: Jonathanphillip

Re: Sky hub 42 dropping out

Sky managed to book 1 for me coming tomorrow 

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