Sky full fiber 300 Duct blockage

[Ryyan24]

I have recently moved house and switched my sky broadband over to my new address,

a engineer came on the 31st to install the fiber, but he said the duct was blocked. He said it can take up to a week for an another engineer to come and unblock it. I haven't received any updates regarding this issue, what do I do?

[Highlinder]

@Ryyan24  You would need to call Sky and ask for any updates on when the blockage is going to be cleared. But Openreach may have to dig up a pavement or road and this needs permission from the council this takes time.

[TimmyBGood]

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@Ryyan24 wrote:

He said it can take up to a week for an another engineer to come and unblock it.

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Realistically an individual installer probably has no real idea what the lead time for the appropriate resources to be available may be.