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Discussion topic: Sky fibre reception

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This message was authored by: Kipper681

Sky fibre reception

We recently had sky fibre installed, less than 2 weeks ago.  The signal to the upstairs bedrooms keeps dropping out, and no signal at all up on the 2nd floor. I will be taking this back out if it cannot be improved. 

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This message was authored by: TimmyBGood

Re: Sky fibre reception

Posted by a Superuser, not a Sky employee. Find out more

@Kipper681 wrote:

 

 The signal to the upstairs bedrooms keeps dropping out, and no signal at all up on the 2nd floor.

 


Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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