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Discussion topic: Sky fibre not working

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Stephanotis72
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This message was authored by Stephanotis72 This message was authored by: Stephanotis72

Sky fibre not working

‎18 Nov 2024 10:14 AM

Morning.  Everything was fine until 9.10 am then i lost connection. Ive been on the service 2 days!   The bt connect box on the wall that you installed has an orange light on the second light from the left.  Think its called LOB.  Nothing is working and i work from home. Help 

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TimmyBGood
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky fibre not working

‎18 Nov 2024 10:18 AM - last edited: ‎18 Nov 2024 10:19 AM

Posted by a Superuser, not a Sky employee. Find out more
@Stephanotis72 wrote:

Think its called LOB.   

LOS, for Loss Of Signal.

 

As the name suggests, that's indicating an external fault in the optical connection, and needs reporting to Sky for investigation by Openreach.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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