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Discussion topic: Sky fibre keeps dropping out

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This message was authored by: Panks1

Sky fibre keeps dropping out

Just had Sky fibre installed, but it keeps dropping out. I’ve also installed TP-Link Deco extenders, and the coverage is good; however, because the fibre connection keeps failing, I constantly have to reboot.

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This message was authored by: JimM1

Re: Sky fibre keeps dropping out

@Panks1 So how are you seeing that by looking at the ONT connection lights or at the sky supplied Hub whatever model you are using! Take it you have the deco connected via the sky Hub because you need the landline connection to work! Tp-Link Deco do not do extenders so you possibly mean that you are using a Deco mesh system connected in AP mode etc!

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

 

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