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This discussion topic has been answered Discussion topic: Sky extender box doesn’t connect to wifi

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This message was authored by: James449

Sky extender box doesn’t connect to wifi

Hi my Sky extender box all of a sudden lost connectivity with the main router and I cannot get it connected again. 
I have followed all the 'Sky Help' steps online including resetting the extender but it still will not connect. 
Out of the 3x lights on the extender box, only the 'Power' and the 'wifi' lights are green. The 'connected' light does not show in green anymore.  
Can anyone help with this issue? 
Many thanks 


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This message was authored by: JimM1 Answer

Re: Sky extender box doesn’t connect to wifi

@James449 If the extender is indeed working and not faulty, then unplug it and take it to a foot away from the hub, plug it back in and wait until it is all back up, ie to the 2 green lights, once it is there press the wps on the side off the hub about 5 seconds let it go you will see a light flash if it is correct in the little button, do the same to the extender, also you will see the light flash on it, leave them too do there thing and connect to each other, time varies from a few to 10 minutes, at the end lights on the buttons if i remember both go green, the middle light on the extender lights green may go off/on a few times, just leave it all a further five minutes, unplug it and move it back to where it was....

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This message was authored by: JimM1 Answer

Re: Sky extender box doesn’t connect to wifi

@James449 If the extender is indeed working and not faulty, then unplug it and take it to a foot away from the hub, plug it back in and wait until it is all back up, ie to the 2 green lights, once it is there press the wps on the side off the hub about 5 seconds let it go you will see a light flash if it is correct in the little button, do the same to the extender, also you will see the light flash on it, leave them too do there thing and connect to each other, time varies from a few to 10 minutes, at the end lights on the buttons if i remember both go green, the middle light on the extender lights green may go off/on a few times, just leave it all a further five minutes, unplug it and move it back to where it was....

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This message was authored by: James449

Re: Sky extender box doesn’t connect to wifi

Hi JimM1,

Thankyou for your reply, this has worked!

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