My broadband was booked for 25th August. After being pushed back because of line works, we get told week after week, come back next week for an update. I called copious amounts of times, for them to say "don't worry, you're accumulating £6 per day auto compensation". Multiple employees told me that.
Fast forward to 15th November, my internet goes in, I call, they say, oh you don't get compensation as Openreach didn't agree to that date.
Now they're trying to hush us by saying oh well give you 2 months free broadband, as opposed to £300+ compensation. To which my partner called an insult. If we weren't vetting the compandatiom, we shouldn't have been told numerous times, we were just to stop is calling.
"The Consumer Protection from Unfair Trading Regulations mean you cannot mislead consumers by, for example: false or deceptive messages"
