0

Discussion topic: Sky dont offer fibre in my area

Reply
This message was authored by LB51ELL This message was authored by: LB51ELL

Sky dont offer fibre in my area

I have lived at my address for 5 years. I only get sky essential which is terrible with 3 kids. We cant watch tv at the same time or anything. Downloads take days. 

another company has joined my area offering full fibre and sky still dont. Im still in contract for a year! Will i still have to pay termination fee if its a service they cant provide me? Friend works for sky and told me this. Does anyone know? 

Reply

All Replies

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky dont offer fibre in my area

Posted by a Superuser, not a Sky employee. Find out more

@LB51ELL  you agreed to the contract for the service you have therefore if you cancel in contract you are liable for early termination charges 

 

the fact sky doesn't provide fibre in your area is irrelevant and not a valid reason to be excused from the contract 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky dont offer fibre in my area

Posted by a Superuser, not a Sky employee. Find out more

@LB51ELL wrote:

 

Im still in contract for a year! Will i still have to pay termination fee if its a service they cant provide me? 

 


Technically, yes, they can insist on that, but you may be able to negotiate.

 

If your connection to the Hub is lower than the 10Mbs set as the Universal Service Obligation, that could help.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
LB51ELL
Topic Author
This message was authored by LB51ELL This message was authored by: LB51ELL

Re: Sky dont offer fibre in my area

Yes I only recieve between 3/4 mbs it's awful. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky dont offer fibre in my area

Posted by a Superuser, not a Sky employee. Find out more

@LB51ELL 

 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/broadband-uso-need-to-kno... 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky dont offer fibre in my area

Posted by a Superuser, not a Sky employee. Find out more

@LB51ELL 

 

Sky is not the designated USO ISP, but if they cannot source a better connection then that may be a useful leverage point.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion