Sky dish got hit by lightning and now my broadband box wont turn on.

[Hannah1227]

My sky dish on my house was hit by lightning and now my broadband box has "died" and wont come back on. What do i do? Do i order a new broadband box or does an engineer need to come out? If so how do i book this asap please. 

[Chrisee]

@Hannah1227 lightrning will often damage routers but Sky will replace the hub if you give them a call. If you have Sky Q they will also sort out damage to the satellite dish otherwise that is down to you but there should be local satellite company who can help.

[Hannah1227]

Thank you. Do you know the number i can call them on please as im not having much luck with the numbers i have tried? 

many thanks!

[Chrisee]

@Hannah1227 thecforum does not allow posting of numbers but all Sky customer service numbers start 03 and all go onto a single IVR system. Do not accept offers of help from the bot simply say you need to report a technical fault.