Sky customer care did not cancel my direct debit

[Drkuza97]

I had moved houses in the Month of July 2023 and I was told by the customer care rep that I would not be able to transfer my account as the new postcode does not offer the same broadband package. I was then  set up with a new sky account at the new address and was told the old account would be closed.

Today I just realised on checking my direct debits that sky has been charging for both the accounts.

Is there any recourse. I would like to get my money back if possible

Kind regards

[jamesn123]

Hi @Drkuza97 

I would give Sky a call and explain the situation. They should have records of your contact with them