Sky broadband

[Lulumillz]

Hello 

an engineer came out to us on Monday and told us we need a new router how do I go about getting a new one please ? 

our internet keeps going off he said there is no issue on the outside it is the router. 

Thank you 

[GD1]

@Lulumillz  You'll need to call Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.