Sky broadband wont connect to sky q, omly 3 options on screen and none work

[Donna55]

Been trying for the last 2-3 days to connect sky broadband to sky q box. Comes up saying to press wps button on router which I've done numerous times but nothing. The other two options are for people trying to connect if its a different broadband provider or do so by wired 

Broadband works on other appliances just not sky q

[Chrisee]

@Donna55 you can use the non-Sky nroadband option which simply asks you to choose the SSID and enter the WiFi password. However if the box wont connect it maybe too far from the hub if so call Sky as they can send you a booster.

[Donna55]

Tried that but comes up password incorrect.

The router is in the same place as always about 5 foot away from box

[Chrisee]

@Donna55 that is odd. Sky advisecrestarting both the Q box and the Sky hub by disconnecting the power for 30 seconds. If still stuck after thst guve Sky a call - dialling 150 on your Sky Talk line will give you a free call.