Discussion topic: Sky broadband wifi not allowing whatsapp calls
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Message posted on 15 Apr 2025 03:40 PM
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Sky broadband wifi not allowing whatsapp calls
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Message posted on 15 Apr 2025 04:11 PM
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Re: Sky broadband wifi not allowing whatsapp calls
@DineshN check the setting for Sky's Broadband Shield is not set to a low age as that will block some apps. Setting in the My Sky app.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 22 May 2025 03:56 PM
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Re: Sky broadband wifi not allowing whatsapp calls
We had that same issue. We had to do a custom firewall setting with firewall disabled on the Sky router firewall to allow calls to connect. Before they would ring but disconnect on answer. Disabling the firewall isn't a good solution, but the only current one we have.
Message posted on 22 May 2025 04:31 PM
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Re: Sky broadband wifi not allowing whatsapp calls
@sovereignsteve Did you try the Broadband Shield setting's from your account?
Message posted on 22 May 2025 04:42 PM
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Re: Sky broadband wifi not allowing whatsapp calls
I couldn't find it from the My Sky phone app, but I've just tried from the website and can see it. I've disabled that now and I'll go put the firewall back to normal settings and test again.
Message posted on 22 May 2025 04:50 PM
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Re: Sky broadband wifi not allowing whatsapp calls
@sovereignsteve Just allow the shield 24hrs to filter through, it's not a instant apply and be done situation...
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