Sky broadband wifi not allowing whatsapp calls

[DineshN]

I am iPhone user and facing trouble accessing WhatsApp calls kindly help

[Chrisee]

@DineshN check the setting for Sky's Broadband Shield is not set to a low age as that will block some apps. Setting in the My Sky app.

[sovereignsteve]

We had that same issue. We had to do a custom firewall setting with firewall disabled on the Sky router firewall to allow calls to connect. Before they would ring but disconnect on answer. Disabling the firewall isn't a good solution, but the only current one we have.

[JimM1]

@sovereignsteve Did you try the Broadband Shield setting's from your account?

[sovereignsteve]

I couldn't find it from the My Sky phone app, but I've just tried from the website and can see it. I've disabled that now and I'll go put the firewall back to normal settings and test again.

[JimM1]

@sovereignsteve Just allow the shield 24hrs to filter through, it's not a instant apply and be done situation...