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Discussion topic: Sky broadband wifi not allowing whatsapp calls

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This message was authored by: DineshN

Sky broadband wifi not allowing whatsapp calls

I am iPhone user and facing trouble accessing WhatsApp calls kindly help
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This message was authored by: Chrisee

Re: Sky broadband wifi not allowing whatsapp calls

Posted by a Superuser, not a Sky employee. Find out more

@DineshN check the setting for Sky's Broadband Shield is not set to a low age as that will block some apps. Setting in the My Sky app.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: sovereignsteve

Re: Sky broadband wifi not allowing whatsapp calls

We had that same issue. We had to do a custom firewall setting with firewall disabled on the Sky router firewall to allow calls to connect. Before they would ring but disconnect on answer. Disabling the firewall isn't a good solution, but the only current one we have.

This message was authored by: JimM1

Re: Sky broadband wifi not allowing whatsapp calls

@sovereignsteve Did you try the Broadband Shield setting's from your account?

This message was authored by: sovereignsteve

Re: Sky broadband wifi not allowing whatsapp calls

I couldn't find it from the My Sky phone app, but I've just tried from the website and can see it. I've disabled that now and I'll go put the firewall back to normal settings and test again.

This message was authored by: JimM1

Re: Sky broadband wifi not allowing whatsapp calls

@sovereignsteve Just allow the shield 24hrs to filter through, it's not a instant apply and be done situation...

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