Sky broadband slow speed please help

[Berty2024]

Hi all, I have sky ultrafast broadband with speeds of up to 145mps. Note not new customer of broadband.  Last few days broadband modem has been losing connection with all lights going off (phone also plugs into it). Spoke to sky and advised to reset modem with success. However noticed broadband extremely slow (online test shows 4-6mps and speed test on upstairs boaster (20mps). Modem is not losing the 4 green lights. Have run and rerun sky app test my connection without issues. However the speed is not like it normally is and defiantly something a miss. Not sure if the modem is faulty (probably 3-4 years old). Any help thank you Rob.

[Chrisee]

@Berty2024 can you post your hub's stats as these give information forum members can use to see whst is happening. See Find your Sky Broadband router statistics

[Berty2024]

Hi Chrisee,

Router Statistics

System Up Time: 09:14:37

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 4789000 17257763 0 0 0 09:12:47 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 1313581 966232 0 0 1 09:12:26 WLAN (5 GHz) Up 19280406 5848268 0 2 1 09:12:21

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Broadband Link Downstream Upstream Connection Speed 158443 kbps 29981 kbps Line Attenuation D1(36.4 dB) , D2(0.0 dB) , D3(0.0 dB) U0(0.0 dB) , U1(0.0 dB) , U2(0.0 dB) Noise Margin 11.0 dB 8.4 dB

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Poll Interval:

Seconds (at least 3s):

hope this helps 

Rob

[Berty2024]

Router Statistics

System Up Time: 09:24:10

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 4805753 17302274 0 11510 20029 09:22:20 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 1372113 988417 0 458012 23618 09:22:00 WLAN (5 GHz) Up 19338470 5878558 0 0 78212 09:21:55

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Broadband Link Downstream Upstream Connection Speed 157295 kbps 29496 kbps Line Attenuation D1(36.4 dB) , D2(0.0 dB) , D3(0.0 dB) U0(0.0 dB) , U1(0.0 dB) , U2(0.0 dB) Noise Margin 11.3 dB 7.9 dB

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Poll Interval:

thank you

Rob

[Berty2024]

 

[Berty2024]

 

[Berty2024]

 

[jamesn123]

@Berty2024 

Are you able to test over ethernet?

[Berty2024]

Hi, I've had a new modem replacement and an engineer visit. Line test is showing no fault and broadband wi fi speed 130-150mps (issue blamed on iPhone speed test which giving me 30-40mps). However connection problems continue with numerous devices not working such as Xbox, ps5 and pc is showing network issues with ip4v not connected. I do remember the sky engineer trying to show me on Netflix app the speed and it also did not register despite numerous attempts (maybe same issue). Tried resetting modem, removing phone from modem too with no success. 

At a loss, any ideas please? 

[Berty2024]

I did a new post as I still have issues.