Sky broadband router reboots overnight

[Chrisee]

@hgwv it was a long shot but note to factory reset on the black hub you havecto hold the reset pin in until the power led flash es which takes over 20 seconds release too early and the hub just reboots. On the white hub it is the wps buton that needs holding until the led blinks green which takes around 30 seconds.

I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call. However not surecwh at they can do and our technical contact wont be around until Monday

@Swift1 I have escalated your post as well.

[hgwv]

@Chrisee thanks, I did a factory reset using the "Erase" button in the "Backup Settings" section of the router.

[JimM1]

@hgwv Good way to do it!👍

[Chrisee]

@hgwv prrsonally I would use the hardware method where there was a firmware glitch but whatever.

[JimM1]

@Chrisee Same for me, just some get so not done it right hub reboots and no clue just back to where it was! May also be a good test if OP did the software reset another option if it did all work. 

Got the SR203 all primed and ready to put back on just got to convince the good lady, that's the hard part.

[klockwood]

Hi all. 

I have been with Sky broadband for years now but this week has been really annoying. Every night for the past 5 nights in a row the internet has gone down at 2am for between 15-30 minutes stating on a web browser that:

"Your Sky Hub is updating

Your Sky Hub is currently installing a software update which will take several minutes - you won't be able to use the internet until it's finished.

Note: Please don't turn your Sky Hub off while this is installing."

I understand the occasional update that takes the broadband down for a bit, but I don't believe these updates are even doing anything, as they just cut the wifi whilst nothing changes on the status lights of the router.

I get 2am is not a peak time, but I work night shifts from home, so this needs to stop. They can take up to 30 minutes and are a huge inconvenience for a service we pay a LOT of money for. 

If anyone has any answers on why this is happening / or when this will end I appreciate it.

[weemadrach]

Adding to this. We are having the same issue. Fourth night in a row. First one was about 1:30am, every night since has been basically bang on 2am. Same thing popping up about a "firmware update". What's going on?

[Mark+C+86]

Update -

It happend again 2:04am 4th night in a row this time i got a screenshot of what it stated it was doing.

However i checked and it didnt update anything again.

[Paul+Dray]

Yep same here, just started this week eaxh night. Very odd. Once every now and again for maintenance sure but 5 nights in a row? That's not normal 

[IAmSte]

Same issue here. I thought there was a fault with my router but If others are having the same issue then it must be on skys end

[Jarl]

I don't have anything to add, other than to say I am having the same problem. Though the time this has been happening for me has been closer to 4 am usually, starting at about 3:50am and staying out for anywhere from 5 to 30 minutes.

A one-off update off peak times is understandable but this has been every day for a week now; it would be nice to have some clarity on when

[Jarl]

It Truncated my post; it would be nice to know when we can expect normal service again and what the problem is in the first place

[Rose881]

Mines happening around 355am has happend 3 nights in a row

[Mithrellas]

Same thing here with me, so far this weeek I have had a reset on Monday, Tursday, Thursday and Friday at around 02:00am where by the router resets twice over a 10-15 minute period before service is back and stable. Tongiht it happened around 03:50am.

I hadnt noticed any mesage about firmware but after seeing people mention it here I did start to record the firmware version on the router.

After the reset at 02:00 on 27th June the router page listed my SR203 Firmware as: 7.04.0204.R, after Fridays reset it was the same. However after the reset 20 minutes ago the Firmware version did change. It is now: 7.04.0100.R, which is an older version. Not really sure what the firmware change is supposed to do however tonights change downgraded the firmware so I am guessing they rolled back what they previously updated.

There is however no real reason for this to happen 5 days in a row since Monday. The firmware updates are usually automatic and before this week I have never actually noticed it happening in over 10 years using sky as my Internet Provider. Whatever is happening this week seems like an internal issue, sadly calling skys helpdesk and trying to explain this to them isnt really going to get anywhere as the frontline agents often arent technical.

I am relieved to see so many people posting about this as I was starting to think my hub was starting to go faulty and would need to deal with sourcing a replacement.

[klockwood]

Glad it's not just me. Hopefully someone sees this and has some answers