Sky broadband never works!

[Gem33542]

For the last 2 weeks my broadband has been going down. All day I get 10 minutes of Internet and it stops working again. I'm fed up because when I do my service checker apparently it's fine according to sky!! I've had nothing but problems for years and when they say they are sending an engineer they never show up!!

[GD1]

@Gem33542   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Highlinder]

@Gem33542  Other than running the service checker did you also run the broadband test to see if this picks up any external issues?

[Gem33542]

Yes unfortunately it's saying the same. Everything looks good. Its Just frustrating 

[Highlinder]

@Gem33542  Are you running the broadband test when the issue is happening or when everything is working correctly?