Sky broadband need new one

[April11]

My broadband wire to turn it on got damaged and  I brought  a new one but it's not working try to get an engineer to come out but they didn't show up 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147