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Discussion topic: Sky broadband keeps dropping out. It is an intermittent problem

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simon12321
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This message was authored by simon12321 This message was authored by: simon12321

Sky broadband keeps dropping out. It is an intermittent problem

‎03 Jun 2024 10:31 AM

A BT engineer visited a few weeks ago but the problem has not been resolved. It drops out several times a day

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GD1
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Superuser
This message was authored by GD1 This message was authored by: GD1

Re: Sky broadband keeps dropping out. It is an intermittent problem

‎03 Jun 2024 10:37 AM

Posted by a Superuser, not a Sky employee. Find out more

@simon12321   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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