Sky broadband keeps dipping for 3weeks now

[Michelleegan]

Broad band keeps coming on and off everyday apparently nothink sky can do about it

[Highlinder · Accepted solution]

@MichelleeganDo you have a black or white router from Sky?

[CraigW27]

Ours keeps doing this as well and also cuts out

[Michelleegan]

I've rang sky they came out few days later he said you need a BT connection plug thing so he sent him put a few days later and he said you don't need that your connection is there old connections and he proceeded to carry on the job came back from the cable box and said overthing is fine and left 3 days later its happened again and sky have proceeded to leave it like this with no other ideas on what to do I'm paying 46 pound a month for nothink it's a disgrace it's like paying for a shoe with no sould or laces absolute joke 21st century and we still have these problems might aswell got to telephone dial tone connection was more reliable 

[Michelleegan]

We have a black one with 4 lights on bottom

[CraigW27]

White 

sky Max one

[CraigW27]

We got told wired would be better but that defeats the object of WiFi! 🤦‍♂️

[Michelleegan]

Yeah deffo defeats it also the tests say it is working fine load of **bleep** sky sort your **bleep** out