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Discussion topic: Sky broadband is working on other devices but will noy work on sky q box.

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This message was authored by Creely This message was authored by: Creely

Sky broadband is working on other devices but will noy work on sky q box.

Hi all.

 

My sky broadband is working and I have sky TV.

 

When I go onto the recordings menu it keeps saying "please wait"

 

I'm unable to download or watch anything due to a "technical issue" or "it looks like you don't have Internet connection"

 

 On netflix and BBC iplayer, I am able to get onto the apps and menu but the stream will not play.

 

All my ticks are positive in the network status menu and it is showing we have good connection. I've also reset the modem and sky box to get them to connect.

 

I'd be grateful for any ideas please!

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky broadband is working on other devices but will noy work on sky q box.

Posted by a Superuser, not a Sky employee. Find out more

@CreelyIf your Sky TV is by dish then the live material will not be effected. It will be only the on demand material that you will be unable to view.

 

Sounds like you have done all the normal checks on your broadband. Have you tried to re-start the Sky Q to see if it will re-connect?

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Creely
Topic Author
This message was authored by Creely This message was authored by: Creely

Re: Sky broadband is working on other devices but will noy work on sky q box.

Thank you. Yes I've restarted the sky q  box and WiFi but nothing worked 😓

This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky broadband is working on other devices but will noy work on sky q box.

Posted by a Superuser, not a Sky employee. Find out more

@Creely I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

 

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

If someone has helped give them Like.

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This message was authored by Addie15 This message was authored by: Addie15

Re: Sky broadband is working on other devices but will noy work on sky q box.

Posted by a Sky employee

Hi there, thank you for escalating this. We have sent an invite to Creely.

This message was authored by Addie15 This message was authored by: Addie15

Re: Sky broadband is working on other devices but will noy work on sky q box.

Posted by a Sky employee

Update-We are closing this chat now, as the issue is resolved. If there is anything else we can help with, please do not hesitate to reach out. Thanks.

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