Sky broadband is a joke - very bad experience with a sky broadband

[Michalllll]

My broadband is not working correctly I need technical support , 
2 weeks ago I managed to call Sky customer service.
They promised me help but so far they haven't helped, no one has contacted me.This problem has been going on for several months now.I know that you get money fromme in time for service broadband every months ,But you are not fulfilling your agreement and leaving me alone with this problem, without help, this is unacceptable, today I tried to call costumer service for over an hour, Unfortunately, I was unable to connect.If you don't have the time or can't fix this annoying issue, I think you should end my contract without charging me for breaking the contract at the end of the week. If none of you help me, I'll be forced to block direct debit payment. very bad experience with a sky broadband

[TimmyBGood]

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@Michalllll wrote:

If you don't have the time or can't fix this annoying issue, I think you should end my contract without charging me for breaking the contract at the end of the week.

Sky may well offer that if they consider the situation to be irresolvable: it does require their consent though, and cannot be unilateral on your part.

If none of you help me, I'll be forced to block direct debit payment. 
That's generally unhelpful: it doesn't end your contract and debt will inevitably accrue for which you are responsible.

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[Daniel0210 · Accepted solution]

@Michalllll 
We are customers on here and this is a customer ➡️ customer discussion forum where we try to help other Sky customers. I’m afraid you aren’t communicating with Sky by posting on here.

Cancelling your payment method is definitely not recommended and it will cause you additional problems. Your services will be restricted, you won't be able to call Sky, you wont be able to cancel, late payment fees will be added and eventually Sky could involve a debt recovery company which may affect your credit rating.

What do you mean by "not working correctly '?

What did Sky say they were going to do?

[Michalllll]

Thank you for your replies,

Re; What do you mean by "not working correctly '?

Router locks up every 20-30 minutes and I have to restart it manually, which is very irritating.

Re;What did Sky say they were going to do?

fixes the fault

[Michalllll]

Thank you for your answer