Hi, @mercedes92.
Can you run the Broadband Test, this can be done either via the MySky App on mobile data or use this link. If it shows a fault you should be able to book an engineer via the app. Also, could you post your Router stats and a 24hr system log, also holding down the reset button back of the router for 20 seconds will reset it back to factory defaults: note this will reset any changes done to the router? This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#
I may also add, that reduced WIFI speeds are extremely common. As the location of the Broadband Hub, the structure of the property/location using the WIFI, how many devices are connected and external interference from neighbours' WIFI on the same channel, usually pressing the reset button on the back can solve this issue as it will auto find the best channel to connect to. Moreover, the practical solution would be using ethernet cables preferably CAT5e or above for most activities that can be supported for. And adding various external WIFI boosters may not solve the issue but cause more interference. Sky does not guarantee wifi speeds unless you buy their top-up Boost package and even then it is only minimal speeds but they normally will give those customers a booster if asked.
Otherwise, to discuss your issue further it would be best to call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone.
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Sky Q UHD 1TB (on ethernet) & Sky Superfast - SR203 router (59mbps downstream, 16mbps upstream - average)
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