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Discussion topic: Sky broadband goes off every night at 7.20 pm approx.

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This message was authored by: RJSmith2024

Message posted on ‎26 Apr 2024 12:30 AM

Sky broadband goes off every night at 7.20 pm approx.

Why? Same with a neighbour. 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎26 Apr 2024 12:34 AM

Re: Sky broadband goes off every night at 7.20 pm approx.

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@RJSmith2024 

 

Could you post your hub stats as shown below 

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Message posted on ‎26 Apr 2024 07:35 AM

Re: Sky broadband goes off every night at 7.20 pm approx.

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@RJSmith2024 as well as posting your stats consider what happens at the same time as the likely problem is something is causing interference which causes your and your neighbour's routers to lose conection. It will be some electrical kit either in or near your two homes older street lights can be the cause but it can be literally anything like a faulty microwave, a sparking switch etc.

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Message posted on ‎26 Apr 2024 09:06 AM - last edited: ‎26 Apr 2024 09:08 AM

Re: Sky broadband goes off every night at 7.20 pm approx.

Posted by a Superuser, not a Sky employee. Find out more

@RJSmith2024 

 

A favourite suspect for a regular mid-evening interruption would be a central heating pump triggered by a timer.  As @Chrisee indicates, it can also be a manual device which a human habitually activates at a particular time.

 

https://www.bbc.co.uk/news/uk-wales-54239180 

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