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Discussion topic: Sky broadband goes off every night at 7.20 pm approx.

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This message was authored by RJSmith2024 This message was authored by: RJSmith2024

Sky broadband goes off every night at 7.20 pm approx.

Why? Same with a neighbour. 

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky broadband goes off every night at 7.20 pm approx.

Posted by a Superuser, not a Sky employee. Find out more

@RJSmith2024 

 

Could you post your hub stats as shown below 

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky broadband goes off every night at 7.20 pm approx.

Posted by a Superuser, not a Sky employee. Find out more

@RJSmith2024 as well as posting your stats consider what happens at the same time as the likely problem is something is causing interference which causes your and your neighbour's routers to lose conection. It will be some electrical kit either in or near your two homes older street lights can be the cause but it can be literally anything like a faulty microwave, a sparking switch etc.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky broadband goes off every night at 7.20 pm approx.

Posted by a Superuser, not a Sky employee. Find out more

@RJSmith2024 

 

A favourite suspect for a regular mid-evening interruption would be a central heating pump triggered by a timer.  As @Chrisee indicates, it can also be a manual device which a human habitually activates at a particular time.

 

https://www.bbc.co.uk/news/uk-wales-54239180 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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